We warrant all of our wheels against defects in materials or workmanship under normal use and service after proper installation, (subject to the conditions and exclusions described below) for a period of one (1) year from the date of the original consumer’s purchase. During the warranty period, we will, at our option, repair or replace the defective wheel or refund your money. This warranty does not cover labor reimbursement. This warranty is non-transferrable. Replacement wheels are warranted from the date of exchange for a period of one (1) year. The following is a non-exclusive list of examples that are not considered defects: failure due to accident or collision, chemical fallout, salt, hail, or other environmental conditions including natural disasters; improper installation or care, self-installation, or modification; and misuse or abuse, including off-roading or racing.
THIS WARRANTY DOES NOT COVER INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOM-MODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE WHEEL. THIS WARRANTY REPRESENTS THE EXCLUSIVE REMEDY FOR ANY PRODUCT DEFECT OR FAILURE AND TANABE USA, INC. MAKES NO OTHER WARRANTIES EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OF MERCHANTABILITY, CONDITION OF ANY KIND, OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of implied warranties, and in those states any implied warranty that may apply is limited to one year. If any provision of the warranty should be deemed invalid or unenforceable, the remaining terms and provisions of the warranty shall remain in full force and effect.
To file a claim:
You must obtain a Return Authorization from the original place of purchase prior to returning wheels for inspection for defects. Returns must accompany the original consumer’s sales receipt, the serial number, and sticker. The R.A. number must be written on the outside of the carton to be returned. Any carton without a proper R.A number will be refused. An R.A number does not guarantee repair, replacement or refund, only that Tanabe will inspect the wheel for defects. Returns must be sent by pre-paid freight. If an inspection is performed and the product is working properly, the customer will be responsible for the shipping return expenses.